Todd Koyama-Asada - Vice President
Todd is an Accounts Receivable industry veteran of 30+ years and has been with CCA for over 17 years. He has served in various roles within the industry such as Collection Manager, Senior Manager National Operations, V.P Collections and SVP Collections overseeing call center, collection and trace operations for first party outsourcing, cure, reminder, primary contingency, secondary, tertiary, reserve recovery and purchased portfolios for National Canadian and U.S accounts receivable organizations.
Todd is a known industry expert in the areas of performance metric analysis, Workplan strategic development, staffing resource allocation modeling, as well as being ahead of the curve in the deployment of next generation technology.
As the head of Operations, Todd is responsible for achieving the company's reputation for performance excellence, consistency and the high levels of customer satisfaction.