Can you have Access to Your Personal Information?
You have the right to access any personal information that we have about you, as well as to find out about the uses and disclosures of this information. You can also challenge the accuracy and completeness of the information and have it amended as appropriate. In order to safeguard personal information, a consumer may be required to provide sufficient identification to permit CCA to account for the existence, use and disclosure of personal information and to authorize access to the consumers file. Note that in certain situations, CCA may not be able to provide access to all of the personal information it holds about a consumer. Exceptions may include information that contains references to other individuals that cannot be adequately severed so as to protect someone else’s privacy; information that cannot be disclosed for legal, security or commercial proprietary reasons; or information that is subject to solicitor-client or litigation privilege. CCA shall provide the reasons for denying access upon request.
Who is Accountable?
CCA takes full responsibility for the management and protection of the personal information it collects. We have a dedicated Privacy Officer who is accountable for compliance with this policy. If you feel that CCA is not abiding by this Privacy Policy or have any concerns about CCA’s information-handling practices, please contact:
Privacy Officer
Common Collection Agency Inc.
5900 Finch Avenue East Suite 200A
Toronto, ON M1B 5P8
PrivacyOfficer@commoncollections.com
CCA shall investigate all complaints concerning compliance with the policy. If a complaint is found to be justified, CCA shall take appropriate measures to resolve the complaint including, if necessary, reprimanding employees or amending its policies and procedures.
By providing you with this Privacy Policy, CCA is pledging our continued commitment to protecting consumers’ personal information handled by the company. We make all of our policies and practices relating to the management of personal information readily available. We have a Privacy Team in place that regularly reviews and assists in implementing improvements to our information-handling practices. The Privacy Team reports to the Privacy Officer who may make changes to this policy from time to time to reflect current practices.