Can you have Access to Your Personal Information?
You have the right to access any personal information that we have about you, as well as to find out about the uses and disclosures of this information. You can also challenge the accuracy and completeness of the information and have it amended as appropriate. In order to safeguard personal information, a debtor may be required to provide sufficient identification to permit CCA to account for the existence, use and disclosure of personal information and to authorize access to the debtor’s file. Note that in certain situations, CCA may not be able to provide access to all of the personal information it holds about a debtor. Exceptions may include information that contains references to other individuals that cannot be adequately severed so as to protect someone else’s privacy; information that cannot be disclosed for legal, security or commercial proprietary reasons; or information that is subject to solicitor-client or litigation privilege. CCA shall provide the reasons for denying access upon request.
Who is Accountable?
Common Collection Agency Inc.
5900 Finch Avenue East Suite 200A
Toronto, ON M1B 5P8
CCA shall investigate all complaints concerning compliance with the policy. If a complaint is found to be justified, CCA shall take appropriate measures to resolve the complaint including, if necessary, reprimanding employees or amending its policies and procedures.